1 reviews | Active since Feb 2022
AUDI BRYANSTON - DENTON THIELE, BALEISHA MOOLMAN, ELAINE PRINSLOO
ELAINE PRINSLOO, an experienced sales EXECUTIVE sold me a AUDI Q5 Sportback only to be told that the car was already SOLD.
1. I signed the offer to purchase for a specific amount on 31 Jan 2022 2. I paid the R5000 holding fee on 31 Jan 2022 3. Received a second quote on 5 Feb 2022, which was more than the offer to purchase I signed 4. A day later I was told that the car had been sold?
I received a very vague excuse from BALEISHA MOOLMAN (Sales Manager). I asked to speak to DENTON THIELE, who took more than a week to call me back, who had clearly not even read the correspondence he was on.
I complained to AUDI SOUTH AFRICA and received a letter saying it has been amicably resolved. NO it has not.
I have not received a proper apology. I have not received an accurate timeline of how a car can be sold TWICE.
Once a loyal brand owner of an Audi, I will never purchase you again. AUDI BRYANSTON, you are unprofessional and disrespectful. You do not deserve to be in business.
BMW, you have welcomed me into your family. THANK YOU so much.
We apologise for the less than satisfactory experience you had whilst dealing with our new vehicle sales department, according to the sales manager and sales executive, Elaine sent you incorrect paperwork in error, this was purely human error and she did call you to apologise. We really are sorry that it all went down like this.
We apologise for the less than satisfactory experience you had whilst dealing with our new vehicle sales department, according to the sales manager and sales executive, Elaine sent you incorrect paperwork in error, this was purely human error and she did call you to apologise. We really are sorry that it all went down like this.