rM
ramathabatha M

1 reviews | Active since Aug 2021

07 Aug 2021, 19:57

Audi Bryanston

Hi my name is Johanna matema...am disappointed and angry at the same time. I took my car at Audi and I told that my car has no power , and they diagnosed it and they told they found the problem and they did a quote for me which was R 25971.60 I told them as well the car will be fixed .

Ok a week passed , I received a call saying the car is fine but not 100 percent okay ..I asked them what did guys replace , and what is the use of the diagnose n they came with stories . Now those people they judge people with skincolor , I had to pay the whole the whole n take the car the same way it came .

Now they tell me that I can take the car to someone after paying R25971.60 is funny now because now because my car is worse than before..now they tell me that the diagnose doesn't show all the problem wow ...than now they start to tell me that they've found another problem on my gearbox,the told me that the need to change the oil but there is a possibility of the car not being fixed. But the amount will go up ...so the amount keeps going up everyweek.

Guys Audi is a playground honestly, they are rapping us money ...I will never ever advise people to buy this stupid cars ...they think we have money laying around... this was very unfair...they were suppose to leave my car alone because Audi cannot fix Audi mxm .

They think they clever , they think they won ....is it possible for me to pay such huge amount for nothing ...Audi you are good for nothing .

As we spoke my car is in alex after paying a whole R25971.60 they tell me that I signed a contract lol. Why do Audi replace unnecessary parts? Audi am disappointed , I wasted my money for nothing and the manager was so rude ...

Thanks *** ***

0
Replies (1)
Motus Audi
Motus Audi's reply12 Aug 2021, 09:57
Official
Dear Johanna Matema, 

We apologise for the less than satisfactory experience you had at our dealership. Prior to bringing the vehicle to our dealership, it was attended to by a third party repairer, who could not resolve the issue.  We do believe that during the process you met with the service foreman and technician working on your vehicle to ensure there was a clear understanding of what work would be required.  We would like to resolve this issue with you, please may you kindly get in touch with our service manager.

Best regards,