Stay away from small time chansers

I joined this funeral parlour about 4 years ago, it was recommended by a friend. Last year after being hit by Covid aftermath they increased their premiums without increasing the cover, which I was not happy about but I let it slide because it was an insignificant amount. Today I was claiming for the first time, they gave me grief about the visibility of the copies I've submitted. I therefore made a plan to fix this, after spending hours running around, I went back to their office to submit the required documents. Boom.... another peeve apparently they can't pay the money into my account since am not the main member. Now this blew my top off, I asked them why didn't they highlight this at the inception phase, while I was such a religious payer, even paying advances at times. Is there anyone in their right mind who can be a premium payer only for someone else to enjoy the payout. That's absurd. Now the policy consists of 12 members which means should they demise before the policy owner I'll have to ask her to come and make a claim for each and every member. This is just so ridiculous. It is really annoying to deal with the tuckshop run industries. The funeral goes out on Saturday, its Thursday already I have to look for someone only heavens know her whereabouts, to come and make a claim for a mere R10.000 the lack of client service in this country is a tumour.