Bad customer service

They are unproffessional,my father had passed on.On arrival @ mabeskraal office they were on lunch,told us to wait.After eating,no one was sure of package details.Busy talking to each other when i tried to understand their cover.Friday when we went to fetch corpse programmes we not what we agreed on,wreath wasnt there,came on saturday morning & was wrong one.They came late,promised to decorate tent at home & didnt.Family cars was 2 sedan to my surprise,decor @ graveyard incomplete yet we upgraded with R20.000 on top of R10.000 cover we had.They are becoming too relaxed& complaicant,have too many clients no longer have competition on rustenburg.We reported they kept quiet