Shocking Pathetic Service

<p>On the 25th of March 2017 I went to Motozone in Midrand to go buy parts for my car as I usually when I need parts for my Fiat as I always get the right parts from, the last time I made a purcahse I bought barrings and previously a clutch kit. Their service has never been great but I always go to them as I always get parts for my old car. On the 25th I was serviced by some Daniel character who did not even bother to look at me while he was assisting me he just kept on refering to me as "MAM" When I got to the mechanic the parts were for a Punto and not Fiat Go so I had to go to a Midas to go buy other parts as my car was already stripped, went to a Midas is Soweto where the service is always pleasent but they dont always have parts, they gave me the correct parts and I had them fitted in my car. I had no issues with buying the same parts twice as I knew that I had receipt from Moto Zone Midrand and I will return their parts since they sold me incorrect ones for for the first time since I was assisted by someone who had no interest in his job what so EVER!! Today the second of March I had some capacity so Ithought this would be a good day to get my refund, I get to Moto Zone Midrand and they send me to the same good for nothing useless Daniel charecter who was less than pleasent who told me that I WILL NEVER GET MY MONEY BACK AS THEY DO NOT DO REFUNDS!! its felt like I was having a bad dream and I did not believe what I was hearing, I asked him to show where does it say that in writting as I would have never used them in first palce. This guys was so rude that I ended up shouting at top of my lungs that I some money, some Indian colleuge of his whom I did not get hs name came out of no where and told me to tone is down and I JUST WANTED TO DIE THERE ANDD THERE!! thinking who F does this guy think he is his collegue is telling that I will not get my money back and HE is telling ME to tone is DOWN. I then asked for a manager some Coster character where I was told they do not know where he is and not ONE IN THE WHOLE STORE HAS HIS NUMBER and by this time I was boiling asked this Daniel character what his name was and he gave me his name and I asked for his last name which he told that his last name has nothing to do with me, iwas dumbfounded to say the list, he told me that I will ahve to wait for this Coster character which I am not even gauranteed a refund if he comes back when ever he decides to!!! the an amazing thing happened, everyone in the store ignored me as if I was not even there!!! I went to some girl whith the headsets on who had a smug wiered look on her face and asked her if in the whole store there is no manager and she refered me to some back room that has a silver door on it and told me to go ring a bell there, i felt like I was dreaming, rang a Bell and a woman poped and I told her i was looking for a manager and she went to call her, Mickey I believe her name is who also told me that they do not do refunds and can give me a credit note hich means I am forced to come back and my money with them!! and I told her that there is no way that I am going to walk away with a credit note I have a receipt and I want my money back!! by this time I was already in TEARS-CAN YOU BELIEVE MOTO ZONE MIDRAND DRIVES THEIR CUSTOMERS TO TEARS!! you have to beg for your own money which means with them its good when customers just spend money whether the parts fits or NOT you must just keep IT!! When she saw that I was already in tears she then said I must not cry they will make a plan, she then told me that they do not keep cash in the store and I must come back after 14h00 where this Coster person will refund me and handed me over to Cris who was going to assist in making sure that I get refunded. Needless to say I did not get my money as when I phone at 14h30 Cris told me he was going to phone me back as he wanted to check if they have money to refund me, when he phone me back he told me that they would have my money by 15h30 which this was starting to feel like a hostage situation. I told him I could not wait any longer and I need to drive back to my house and I asked if I could collect my refund this coming saturday which he agreed.</p> <p> </p> <p>initially when I walked out of Motozone Mickey told me that Daniel was a f@#$ up and even management knows abaout it!! but I am just wondering why are you keeping someone like that AROUND, as soon as these people refund me I WILL NEVER EVER BUY FROM THEM AGAIN, I have akways use them from when their shop was a smal shop and now I gues they have renovated with all the monies of the customers they *****ed over.</p> <p> </p> <p>I DO NOT WANT TO EVER HAVE SUCH AN EXPERIENCE AND WHERE I CAN TELL OTHER PEOPLE NEVER TO USE THEM I WILL, THEIR SERVICE REALLY SUCKED TODAY AND FACT THAT I AM STILL NOT REFUNDED IS HORRIFYING TO SAY THE LEAST!!!</p>