Worst Company for Communication and Taking Accountability

I have a major component warranty with Motorvaps and from my experience, I totally disagree with their slogan which says they pride themselves in adding value to their customers' motor vehicles as this is very far from true in my case. From my experience they just try to shift blame and don't want take responsibility. In there Policy Wording, it states "This policy provides cover in the event of a sudden and unforeseen mechanical breakdown. Preexisting damage is not covered. Your vehicle is covered for the repair or replacement of components specifically listed under “Components Covered” section.

I have a Nissan Juke 1.2 Accenta+ 2016 with less than 50 000Km and the timing chain stretched . According to Nissan's Service guide, the timing chain must be replaced at 300 000Km which in my understanding is way prematurely to be normal vehicle maintenance as described in Motorvaps rejection for not covering the claim. The chain got stretched which is also part of damaged and could or would've cause far damage to the car if not attended to it.

Motorvaps are really no good and bad for clients vehicles and seems like they just want to draw money out of the people who trust them!!!!