What is the reason why don't they play the recording and the lady gave me permission to cancel the policy

SERVPL-*** Im not happy at all how Motorvaps treat me at all. My debit odres was always on time. I decided to cancel my policy the lady called. I spoke to a lady i can cancelled the contract and she asked did i make any claims when i took out the and i said No. She told me i have thr right to cancel the policy and can cancel my debit and because i didn't claim i don't have to pay for to months. I asked her many times are you sure and she said yes. I ask Motorvaps to send me the recordings so that i can listen to the recording. Nothing happened yet. The amount per month was R386.87. I want to know where does that R1586.15 comes from? I dont think this is fair the lady told me i can cancelled the debit oder. Now i have to pay above notification: Mr MARK FEBRUARY your Motorvaps plan is unpaid. To make a payment of R1586.2 click http://Motorvaps.live/paynow and use your ID or policy as ref or call ***