WELL DONE!!!

I recently claimed on my insurance warranty plan and I was pleasantly surprised with the prompt action I received from the initial claim email until the payment. I had encountered some problems with my agents were I booked the car for Cat replacement and even though I had advised my urgent need for the car by Thursday the 24 March 2022 they had emailed the invoice to the wrong department and in doing so(even though I had supp**** the documentation with all details) had me panicking to resolve the issue. I called customer services and spoke to a lady by the name of Kaylin/Kaylene whom promptly checked on the payments department while calming me and advising she will try her best to resolve it or get the correct department to aid me. I then received emails from the payments department keeping me updated on every step they took and to even getting the bank to send me direct proof of payment. I have never received such service with any other company whether lawyers, insurance etc and this pleases me to say Thank you for this wonderful service and I will definitely recommend you. From call centre to payments all was done professionally and prompt. WELL DONE!!! And Thank you once more…