VERY POOR SERVICE

Motorvaps service delivery is so poor, When you require an authorization it takes the entire day, if claims are from a dealership they fall within the aforesaid cover plan. Shy would it take more than an hour or several hours to approve a transaction. When you call them you wait up to 25 mins on a call you are luck if they answer the calls. If they are truly service driven and are customer focused clearly they would need to improve on there systems,

Sales department will sell you a policy but when it comes to claims they reject or impose penalties, So as a consumer we are always at a loss.

On Tuesday 06 September I had approval issues Its Friday, 09 September I am still waiting for approval, MOTORVAPS YOU DO NOT VALUE YOUR CUSTOMERS TIME OR MONEY.