RW
Reinier W
1 reviews | Active since Jul 2022
06 Sept 2023, 17:54
VERY POOR SERVICE
Very poor service, i have been trying to get in contact with someone to cancel my policy for more then a week. Have sent 2 emails stating that i have sold the vehicle and need to cancel the policy. I also tried to phone twice and cannot get through to a agent for more then 30 minutes. Also sent two emails via their website and have not received any response from anyone. Will never recommend them to anyone, i have never claimed a cent from them and have been paying for more then 2 years.
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Motorvaps's replyOfficial
07 Sept 2023, 14:33Hi Reinier,
We’re sorry to hear about your experience and any inconvenience it may have caused you. We would like to let you know that we take customer feedback very seriously as we are always striving to improve our services. We have escalated your query to the relevant department and one of our agents will be in contact with you soon. Once again, we are sorry for any inconvenience this has caused you.
Kind regards,
The Motorvaps Team
We’re sorry to hear about your experience and any inconvenience it may have caused you. We would like to let you know that we take customer feedback very seriously as we are always striving to improve our services. We have escalated your query to the relevant department and one of our agents will be in contact with you soon. Once again, we are sorry for any inconvenience this has caused you.
Kind regards,
The Motorvaps Team
Motorvaps's reply07 Sept 2023, 14:33
Official
Hi Reinier,
We’re sorry to hear about your experience and any inconvenience it may have caused you. We would like to let you know that we take customer feedback very seriously as we are always striving to improve our services. We have escalated your query to the relevant department and one of our agents will be in contact with you soon. Once again, we are sorry for any inconvenience this has caused you.
Kind regards,
The Motorvaps Team
We’re sorry to hear about your experience and any inconvenience it may have caused you. We would like to let you know that we take customer feedback very seriously as we are always striving to improve our services. We have escalated your query to the relevant department and one of our agents will be in contact with you soon. Once again, we are sorry for any inconvenience this has caused you.
Kind regards,
The Motorvaps Team