UTTERLY DISGUSTED!!

I am utterly disgusted by the way my claim was dealt with. They do not value their customers. They look for everyway not to pay. I recently put in a claim due to unforeseen circumstances. The service provider clearly stated that this was due to failure. They sent out their assessor which stated not (just a way for them not to pay). I have been a loyal customer for 4 years, never missed any instalments. This is my 2nd claim in 4 years, the first one I accepted when they only paid out 50 % of the cover, this claim they do not want to pay they rejected my claim. I am 100% certain its due to failure. They are *****!!! I now do not have the funds to fix my car, I am stranded and so stressed out. What is a motor warranty there for? I should have listened when people told me Motor Vaps are con artist, they just take you money and when it comes to them paying out they look for every accuse. When I told one of the consultant this and said I want to cancel, they didnt care or try to assist they just sent me an email with the cancellation form. Pathetic customer service!!!