SR
Samson R
1 reviews | Active since Nov 2019
21 Dec 2023, 12:13
useless company ever!!!
Please do not fall for this useless company. I have been holding for 2 hours without any help and when they finally decided to take my call, they come with stories that i must firstly upgrade my cover. my cover was to take my car for service at 190k. Now it is 190k they talking bull**** that my cover is wrong.
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Replies (2)
Motorvaps's replyOfficial
21 Dec 2023, 12:33Hi Samson,
It disappoints us to see this Hellopeter review. We are sorry to hear that the service you received was not our usual best. We are certainly trying to better our customer service and we thank you for bringing this to our attention. We have escalated your query and an investigation is taking place. Feedback will be provided once the investigation has been completed. We hope to turn this around for you. We look forward to steering our relationship in a more pleasant direction again in the future.
Take Care,
The Motorvaps Team
It disappoints us to see this Hellopeter review. We are sorry to hear that the service you received was not our usual best. We are certainly trying to better our customer service and we thank you for bringing this to our attention. We have escalated your query and an investigation is taking place. Feedback will be provided once the investigation has been completed. We hope to turn this around for you. We look forward to steering our relationship in a more pleasant direction again in the future.
Take Care,
The Motorvaps Team
Motorvaps's reply21 Dec 2023, 12:33
Official
Hi Samson,
It disappoints us to see this Hellopeter review. We are sorry to hear that the service you received was not our usual best. We are certainly trying to better our customer service and we thank you for bringing this to our attention. We have escalated your query and an investigation is taking place. Feedback will be provided once the investigation has been completed. We hope to turn this around for you. We look forward to steering our relationship in a more pleasant direction again in the future.
Take Care,
The Motorvaps Team
It disappoints us to see this Hellopeter review. We are sorry to hear that the service you received was not our usual best. We are certainly trying to better our customer service and we thank you for bringing this to our attention. We have escalated your query and an investigation is taking place. Feedback will be provided once the investigation has been completed. We hope to turn this around for you. We look forward to steering our relationship in a more pleasant direction again in the future.
Take Care,
The Motorvaps Team
SR
Samson R's updateReviewer Update
21 Dec 2023, 13:31I'm still waiting for cancellation form/email
SR
Samson R's update21 Dec 2023, 13:31
Reviewer Update
I'm still waiting for cancellation form/email