The worst possible service

I started a Claim in October 2019, have phone in mutliple times just to be told we will escalate the matter, but have not received a feedback call.

Today I spend 20min phoning from my mobile deivce to be told that the manager will not speak to me after he made empty promises the last time.

Even the service centre that serviced my vehicle phoned in to motorvaps and now motorvaps claims they did not.