Stay away from Motorvaps

I hit a pothole three days ago and blew 1 Tyre and damaged another. I am in sales so I am always in my car. My first reaction was to get it fixed so I went to the nearest Tiger Wheel and they put two new tyres on. While I was there I remembered I had a warranty with some extras with Motorvaps. I requested a claim form sent all requirements through, and today I get an email stating my claim was denied because I didn’t get preauthorisation ? So what am I meant to do for the three days it took to get a decision and it would have probably taken another day or two to get a payment out of them ?

They are only liable for R3000 so whether they pay afterwards or before what is the difference on a R8000 replacement cost. Absolutely disgusting.

I then requested them to cancel my policy and explained my disappointment. They didn’t even come back to apologise or assist. I just received an email stating I must fill in the attached to cancel.

How are these guys even in business ?