Rude staff and manager at motorVaps

i have a service plan policy with motorvaps which i took 2017.today i took my car in for service at toyota :Pretoria North and i gave them the company information which i have a service plan with.i left the car and went home at around 10:00 am i received a call from toyota informing me that they are unable to start with the service as Motovaps told them they sent me a letter to me to print and sign for authorisation.ok fine.i checked my mail and saw the letter sent by Wyne Liebenberg,i then called wyne to inform him that im at home and dont have the facility to print and i expressed my dissapointment that the way they are doing business its not in my contract that i should first sign documents to authorise the service.He was rude to me saying that unfortunately that how it is and as i was talking he said to me if i dnt want to listen to him then he cant help me.after all im a customer and i needed to be heard of my concern.i requsted to speak to his manager whom identified himself as conradie i explained to him my challenge of not having a printing facility as i was at home and he said to me unfortunately he cant help me , if i dnt print and sign the document my car will will stay at toyota till monday.His behaviour was unpleasantly unacceptable and very RUDE for a manager. and guess what my car was not serviced today because of late authorisation and i have to wait until monday.