Rejected Claim

Item: Motorvaps
Rating: 1
Author: Jacques S

The worst of the worst, *****ing people money and not willing to assist when unforeseen mechancial failure happens while you driveing, then they tell me its part of maintence, what a lot off bull****e. You have no trust in this people usesless. My oil cooler on my gearbox broke, it pumped water and oil into my gearbox and broke my whole gearbox, no motorvaps are not willing to pay or assisted as this is the **** they telling me. The claim submitted does not meet the criteria of mechanical failure and is deemed to form part of normal vehicle maintenance. how can a oil cooler be part of normal maintence? its not like your tyres you have to change evry 15000 or let me put it this way, this is so unaccetable and disgrace to know there is people out their that ***** you money that you paid on the plan when you tooked it out, i will not leave this hear i will take this to socail platfoms as well and the Ombudsman

Helpful (0)

Replies (2)

Motorvaps's replyOfficial

02 Sept 2022, 09:11

Hi There!

We pride ourselves on great customer experiences.
This is not our official platform for Customer Feedback.
Please send us the details of your experience through to our website feedback form.

Regards,
Motorvaps Client Services

Motorvaps's reply02 Sept 2022, 09:11

Official

Jacques S's updateReviewer Update

02 Sept 2022, 09:14

The worst of the worst, *****ing people money and not willing to assist when unforeseen mechancial failure happens while you driveing, then they tell me its part of maintence, what a lot off bull****e. You have no trust in this people usesless. My oil cooler on my gearbox broke, it pumped water and oil into my gearbox and broke my whole gearbox, no motorvaps are not willing to pay or assisted as this is the **** they telling me. The claim submitted does not meet the criteria of mechanical failure and is deemed to form
part of normal vehicle maintenance. how can a oil cooler be part of normal maintence? its not like your tyres you have to change evry 15000 or let me put it this way, this is so unaccetable and disgrace to know there is people out their that ***** you money that you paid on the plan when you tooked it out, i will not leave this hear i will take this to socail platfoms as well and the Ombudsman.

Jacques S's update02 Sept 2022, 09:14

Reviewer Update

The worst of the worst, *****ing people money and not willing to assist when unforeseen mechancial failure happens while you driveing, then they tell me its part of maintence, what a lot off bull****e. You have no trust in this people usesless. My oil cooler on my gearbox broke, it pumped water and oil into my gearbox and broke my whole gearbox, no motorvaps are not willing to pay or assisted as this is the **** they telling me. The claim submitted does not meet the criteria of mechanical failure and is deemed to form
part of normal vehicle maintenance. how can a oil cooler be part of normal maintence? its not like your tyres you have to change evry 15000 or let me put it this way, this is so unaccetable and disgrace to know there is people out their that ***** you money that you paid on the plan when you tooked it out, i will not leave this hear i will take this to socail platfoms as well and the Ombudsman.