YM
Y M

1 reviews | Active since Oct 2021

10 Jun 2022, 13:42

Refuse to pay full amount

Motorvaps warranty plan just do not want to pay

The service provider quoted for 2 wheel bearings total R4 368,00 including labour. Motorvaps only approved R1092,00, saying they will only pay 50% of 1 wheel bearing... who must pay the rest? When I called them they told me that according to their policy they only pay for 1 failurethey will only pay 50% for the 1 because the cause is due to 'wear&tear". from the report of the service provider nowhere it says what was the cause do they made up their conclusion just do dodge paying

the 1st workshop that I went to did not want to service my car because they told me very well that my insurance Motorvaps does not want to pay , they have stoped taking their clients...now i understand why

I am currently paying for their highest plan - the extender, that plan is unlimited amount to claim and this is the nonsense I am paying for I have been paying for 9 months, for my 1st claim this is what I am getting

Workshops dont even want motorvaps clients!!!!!!!!!

0
Replies (3)
Motorvaps
Motorvaps's reply10 Jun 2022, 13:49
Official
Hi There! 
We pride ourselves on great customer experiences. This is not our official platform for Customer Feedback. Please send us the details of your experience through our website feedback form.  Regards, Motorvaps Client Services 

Best regards,

YM
Y M's update10 Jun 2022, 13:55
Reviewer Update
I have called you and you still refused to pay atleast for 1 wheel bearing , decided to come up with your own conclusions because I asked why do you even pay that 50% if you are not entitled to pay for my claim..

It is very clear that this is how you operate ,the fact that other workshops even refuse to assists your clients. I had to drive around because once I show them that I am insured with you you they tell me straight that you are the most difficult insurances that never pays what they are suppose to pay and the client always have to pay from their own pockets
YM
Y M's update10 Jun 2022, 13:56
Reviewer Update
If you really cared about your clients you were going to assist me when I complained from you