MX
Mfundo X
1 reviews | Active since Apr 2018
18 Jan 2024, 13:34
Poor service since i joined.
I've had the worst experience ever since I joined Motorvaps, this is my second time servicing my car. The 1st time my car was held by the company doing the service for 3 days due to payment delays from Motorvaps, the second time my car is now been with the car service company for 6 days and they keep telling me about invoices that have incorrect information. This is not my problem, i make sure I pay my premiums on time every month but when it's time to service my car, I have to wait forever to get my car serviced and returned to me.
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Replies (2)
Motorvaps's replyOfficial
18 Jan 2024, 15:56Hi Mfundo,
We are concerned to see this Hellopeter review. We are sorry to see that you didn't have the best experience and that we did not meet your expectations. We would like to make this right, we aim to provide an exceptional experience and we are sorry to hear that we have missed the mark. We have escalated your query to the relevant department and one of our consultants will contact you as soon as possible. We're sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. We hope to turn this around for you. We hope to shift gears and get our relationship back up and running again soon.
Kind Regards,
The Motorvaps Team
We are concerned to see this Hellopeter review. We are sorry to see that you didn't have the best experience and that we did not meet your expectations. We would like to make this right, we aim to provide an exceptional experience and we are sorry to hear that we have missed the mark. We have escalated your query to the relevant department and one of our consultants will contact you as soon as possible. We're sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. We hope to turn this around for you. We hope to shift gears and get our relationship back up and running again soon.
Kind Regards,
The Motorvaps Team
Motorvaps's reply18 Jan 2024, 15:56
Official
Hi Mfundo,
We are concerned to see this Hellopeter review. We are sorry to see that you didn't have the best experience and that we did not meet your expectations. We would like to make this right, we aim to provide an exceptional experience and we are sorry to hear that we have missed the mark. We have escalated your query to the relevant department and one of our consultants will contact you as soon as possible. We're sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. We hope to turn this around for you. We hope to shift gears and get our relationship back up and running again soon.
Kind Regards,
The Motorvaps Team
We are concerned to see this Hellopeter review. We are sorry to see that you didn't have the best experience and that we did not meet your expectations. We would like to make this right, we aim to provide an exceptional experience and we are sorry to hear that we have missed the mark. We have escalated your query to the relevant department and one of our consultants will contact you as soon as possible. We're sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. We hope to turn this around for you. We hope to shift gears and get our relationship back up and running again soon.
Kind Regards,
The Motorvaps Team
MX
Mfundo X's updateReviewer Update
19 Jan 2024, 09:36Nobody has contacted me since yesterday, i need my car back today. It's day number 7 now it's been at the service center.
MX
Mfundo X's update19 Jan 2024, 09:36
Reviewer Update
Nobody has contacted me since yesterday, i need my car back today. It's day number 7 now it's been at the service center.