poor service

never has a such a bad experience with this company , this is my second claim and i keep getting the same answer for two different claims . i objected the last approval and they asked that quote be revised and sent back , this was done on the 10 Feb and there was no feedback . i called to follow up on the 13 Feb stayed for over 2 hours holding for a consultant and eventually i got through to ashika from client services who was very rude and not helpful at all and she just blind transfer as i was still talking to her and got to a gentleman who was at least willing to listen though i had to start back at 1 . this claim was resubmitted under the guidance of Mohammed from claims and its frustrating having to query what you have been asked to resubmit . this is my second claim to motovaps and i just want my warranty cancelled . Motovaps is not good for my sanity at all , too much ***** and no claim was every approved seamlessly . imagine the cost of holding for 2 hours