TM
Thabang M
1 reviews | Active since Jun 2022
22 Nov 2023, 07:47
POOR SERVICE BY MOTORVAPS
I took my car to VW for service and I logged in the claim a day before and I had to call for the whole day for them to answer me and I had to wait for the whole day and my car was serviced very later after I went to complain because my nearest VW is 100km away, then luckily this year there's a VW near me I took my car there, again I logged in the claim a day before and i had to take a taxi back home because MOTORVAPS delayed to confirm for car to be serviced, Now I send them an email to cancel they say I must pay R1000 cancelation fee, So I must pay for them failing to provide good service
I will advise that No ONE must take their covers and I won't pay that R1000 cancelation fee.
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Motorvaps's replyOfficial
04 Jan 2024, 13:45Hi Thabang,
Thank you for bringing this to our attention. We are concerned to see this Hellopeter review. Apologies for any upset caused during your experience with us. We are saddened to hear about your experience. We would like to investigate this further. It disappoints us to hear that your service was not up to standard. We have escalated your query to the relevant department. An investigation will be conducted into the matter and feedback will be provided. We sincerely apologise for the lack of communication on our behalf and the disappointment this may have caused. We hope to shift gears and get our relationship back up and running again soon.
Kind Regards,
The Motorvaps Team
Thank you for bringing this to our attention. We are concerned to see this Hellopeter review. Apologies for any upset caused during your experience with us. We are saddened to hear about your experience. We would like to investigate this further. It disappoints us to hear that your service was not up to standard. We have escalated your query to the relevant department. An investigation will be conducted into the matter and feedback will be provided. We sincerely apologise for the lack of communication on our behalf and the disappointment this may have caused. We hope to shift gears and get our relationship back up and running again soon.
Kind Regards,
The Motorvaps Team
Motorvaps's reply04 Jan 2024, 13:45
Official
Hi Thabang,
Thank you for bringing this to our attention. We are concerned to see this Hellopeter review. Apologies for any upset caused during your experience with us. We are saddened to hear about your experience. We would like to investigate this further. It disappoints us to hear that your service was not up to standard. We have escalated your query to the relevant department. An investigation will be conducted into the matter and feedback will be provided. We sincerely apologise for the lack of communication on our behalf and the disappointment this may have caused. We hope to shift gears and get our relationship back up and running again soon.
Kind Regards,
The Motorvaps Team
Thank you for bringing this to our attention. We are concerned to see this Hellopeter review. Apologies for any upset caused during your experience with us. We are saddened to hear about your experience. We would like to investigate this further. It disappoints us to hear that your service was not up to standard. We have escalated your query to the relevant department. An investigation will be conducted into the matter and feedback will be provided. We sincerely apologise for the lack of communication on our behalf and the disappointment this may have caused. We hope to shift gears and get our relationship back up and running again soon.
Kind Regards,
The Motorvaps Team