NP
Neale P

1 reviews | Active since Feb 2011

04 Aug 2021, 11:07

Poor service and never pay for claims

Paid a substantial amount for a warranty with Motorvaps and thus far I have submitted 3 claims in 10 months' time of which they were only prepared to pay barely 10% of one of the claims. Furthermore when I submit claims they provide reference numbers online but they lose the claims and I have to resubmit. Their service absolutely sucks and they never pay any claims. Please think twice about taking out a warranty with this company.

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Replies (4)
Motorvaps
Motorvaps's reply04 Aug 2021, 12:17
Official
Hi There! 
We pride ourselves on great customer experiences. This is not our official platform for Customer Feedback. Please send us the details of your experience through to our website feedback form.  Regards, Motorvaps Client Services 
NP
Neale P's update13 Aug 2021, 11:59
Reviewer Update
Even when using the correct channel for complaints as described by the reply above NO-ONE returned feedback on my complaint from Motorvaps. Then when I requested cancellation of my warranty they're only prepared to refund just over R3000 for a warranty that I paid R16 000 for even though there were no claims paid in the 10 months that the warranty was active. AVOID this company at all cost. They will literally ***** your money and there is nothing that can be done about it, not even of you complain to the ombudsman.
Motorvaps
Motorvaps's reply20 Aug 2021, 15:54
Official
Hi There!
We pride ourselves on great customer experiences.This is not our official platform for Customer Feedback.Please send us the details of your experience through to our website feedback form. Regards,Motorvaps Client Services
NP
Neale P's update06 Sept 2021, 11:13
Reviewer Update
Only today feedback on my complaint was received from Motorvaps. This was after they refunded me not even a quarter of the amount originally paid for the warranty even though NO claims were paid on my warranty. Furthermore, their feedback was just further reasons for not paying the amounts requested on the claim and they never even attempted to resolve the problem. This feedback was also received a week after actually selling the vehicle. Their service remains poor. Glad I'm done with Motorvaps.