Poor customer service

On the 26th October 2022 I booked in my car at Ford Alberton. Since then up until today they're still waiting for the authorisation to go ahead with the repairs on the ABS lights and Anti lock. I'm so stressed because I'm using this car for work. My car is also waiting to be booked for service because nobody is responding to the emails I'm sending at Motorvaps they keep on sending me ticket numbers but no call or respond nothing. My car is now on 220 803 kilos. Every time the premium is going up so I need assistance before it's too late. Please assist in this regards. Thank you.