DK
Dinky K
1 reviews | Active since Jan 2024
24 Jan 2024, 09:06
Pathetic Service
After many years of loyal payments, the day i have a warranty claim then they have lot of issues. My suspension and Ball joints are covered by my policy but the day the mechanics tell them there is a problem with the suspension from the bad road conditions, they claim that it is not mechanical or electrically damaged. Seriously the suspension must be electrically damaged. This company is a rip-off and I will take it further. It is not about the repair cost, but the ethics behind it. The reason any person opens a Motor Warranty Plan is that they know the day there is a problem, it is covered but not with this devious bunch of ************* people.
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Replies (2)0
Replies (2)
Motorvaps's replyOfficial
01 Feb 2024, 11:27Hi Dinky,
Thank you for bringing this to our attention. We are sorry to see that you didn't have the best experience. We aim to provide an exceptional experience and we are sorry to hear that we have missed the mark. We would like to make this right. We have escalated your query to the relevant department and one of our agents will contact you soon. We're sorry to hear you had a frustrating experience. We hope to shift gears and get our relationship back up and running again soon.
Drive Safe,
The Motorvaps Team
Thank you for bringing this to our attention. We are sorry to see that you didn't have the best experience. We aim to provide an exceptional experience and we are sorry to hear that we have missed the mark. We would like to make this right. We have escalated your query to the relevant department and one of our agents will contact you soon. We're sorry to hear you had a frustrating experience. We hope to shift gears and get our relationship back up and running again soon.
Drive Safe,
The Motorvaps Team
Motorvaps's reply01 Feb 2024, 11:27
Official
Hi Dinky,
Thank you for bringing this to our attention. We are sorry to see that you didn't have the best experience. We aim to provide an exceptional experience and we are sorry to hear that we have missed the mark. We would like to make this right. We have escalated your query to the relevant department and one of our agents will contact you soon. We're sorry to hear you had a frustrating experience. We hope to shift gears and get our relationship back up and running again soon.
Drive Safe,
The Motorvaps Team
Thank you for bringing this to our attention. We are sorry to see that you didn't have the best experience. We aim to provide an exceptional experience and we are sorry to hear that we have missed the mark. We would like to make this right. We have escalated your query to the relevant department and one of our agents will contact you soon. We're sorry to hear you had a frustrating experience. We hope to shift gears and get our relationship back up and running again soon.
Drive Safe,
The Motorvaps Team
DK
Dinky K's updateReviewer Update
30 Apr 2024, 10:20Very Disappointing and very POOR SERVICE. After writing this review I immediately received the response that they would get back to me. Well, guess what, to date no contact. Pathetic. I won't stop writing reviews until you resolve my issues.
DK
Dinky K's update30 Apr 2024, 10:20
Reviewer Update
Very Disappointing and very POOR SERVICE. After writing this review I immediately received the response that they would get back to me. Well, guess what, to date no contact. Pathetic. I won't stop writing reviews until you resolve my issues.