PATHETIC SERVICE!!!!

Good day,

from past experience, when you have a motor plan/car warrantee or whatever the case might.. you will always be informed once a 2 year contract is coming to an end.

My car is in for a service, and they picked up on something major that needs to repaired, when i told them please contact Motorvaps as I have a full warrantee service plan with. Only for a consultant to call and say; Oops sorry your warrantee expired at the end of December 2022. when confronted and asked who was suppose to inform me, she could not give me clear answer. When i said who is going to pay for the R 21 000.00 that needs to be repaired on vehicle? She kept saying the same thing over and over again . 'Eish i am sorry sir, sorry for the inconvenienced caused' SO who is paying for this now me ?? because you cant inform that my warrantee expired and obviously i will renew it because it is the sensible thing to do. 'Eish i am sorry sir, sorry for the inconvenienced caused' .. so I asked please renew this for me ASAP. Eish i am sorry sir, sorry for the inconvenienced caused' BUT i cant help you, you have to do it online because im seen as 'Leak' whatever that means! when i asked another question the phone is hanged up in my ear.. I call back no answer, i try to call again and then block my number.

After i paid almost R 25 000.00 to them and this is the answers im getting!!!Pathetic honestly..