Pathetic Service

The word worst doesn't even cut it, my mother's account has been deducted over a year. We took the car for service this Month and the dealership sent for authorization, they were told that there is an issue with the policy benefits. Phoned Motorvaps and we were told the benefits lapsed in March 2022 . Question raised why are they still debiting the account over year, the question was avoided by the consultant and said we need to extend policy benefits. What a Pathetic service provider, I wouldn't dare recommend to anyone. It's sickening the way they conduct business.