Pathetic

Item: Motorvaps
Rating: 1
Author: Ashnee R

On Monday 24th of July, my car was scratched in the car park. i have had the Motorvaps Cosmetic Cover for over 5 months and thought this was going to be an easy trouble free, hassle free experience as i am covered by what they say "to keep my car in GOOD resale value and i have completed the waiting period of 3 months. When i signed up for the cover which is R99pm nobody requesed pictures of my car to check out any pre existing damage. On Monday as soon as i realised the scratch i called into Motorvaps on ********** 225 and was put on hold for a long time before telling me that they were offline and that i would have to obtain a quote in order for them to process the claim. Keep in mind they have given me an amount limit of R1500.00 PER MONTH for scratches/dents/stonechips etc. On Tuesday i got 2 quotes and emailed them the one that was within the limit of R1500.00 after a painfull week of waiting on them they get back to me stating i need to send pictures of my vehicle LEFT HAND SIDE, RIGHT HAND SIDE, REAR and FRONT. i then get another email on Wednesday stating "Please note that all photos need to be at least 1 mb per photo as we need clear photos. Please forward photos of the LEFT HAND SIDE, RIGHT HAND SIDE, REAR and FRONT of the vehicle". i am only claiming for the scatch that took place while i was covered (all evidence of the new scratch was sent to them and not for any existing damage (as when i signed up i did make you guys aware that it is not a brand new car) but you did not ask to make an assessment at that point and now when i want to claim you want to assess my whole car??? my claim was rejected and i quote "This letter confirms that you may not proceed with the work as per the above. We can unfortunately not approve your claim for the following reasons:  The repair work is not as per plan specifications - IT IS A SCRATCH!  All damage not quoted for" - i didnt request for all damage, i requested for a new scratch within the R1500.00 LIMIT. I am at this point very disappointed at this bad service and advise everyone to stay away from this pathetic excuse for a policy.

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