Non payment of essentials

I have 3 contracts with motorvaps,1 a tyre insurance,2 a service plan and 3 a warranty plan. I took my car in for service at VW which i calles motorvaps first for the go ahead,they asked for the mileage of the car which was then almost 132km,the claims guy agreed that i can take the car in,surprisingly they didnt want to authorise the payment saying my car is not due for service and then they said they will only pay for oil service which i had done already... Motorvaps is a rip-off of a company they need to close down,who takes out an insurance with mutual and federal vele,what do they know about insurances... I will not pay for a cancellation wjereas I was never serviced or given any good service...