BR
Blessing R
1 reviews | Active since Dec 2018
01 Feb 2024, 10:58
no regard for the customer at Motovaps mvia
shockingly bad service. I took up an extended service plan with them almost 2 years ago. For the 1st service i claimed on , the service to get the service quote approved took almost the whole day. A year later, last month i went for a 2nd service. They didn't approve the quote from the service dealer until i fetched back my car from the dealer that day, regardless of endless calls i made throughout the day. They eventually approved 2:days later. Paying the invoice was another issue. The worst service ever, horrific service. I have since canceled and paid their cancelation fee!!!!
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Replies (2)
Motorvaps's replyOfficial
01 Feb 2024, 11:49Hi Blessing,
Thank you for bringing this to our attention. We are sorry to see that you didn't have the best experience. We aim to provide an exceptional experience and we are sorry to hear that we have missed the mark. We would like to make this right. We're sorry to hear you had a frustrating experience. We hope to shift gears and get our relationship back up and running again soon.
Safe Travels,
The Motorvaps Team
Motorvaps's reply01 Feb 2024, 11:49
Official
Hi Blessing,
Thank you for bringing this to our attention. We are sorry to see that you didn't have the best experience. We aim to provide an exceptional experience and we are sorry to hear that we have missed the mark. We would like to make this right. We're sorry to hear you had a frustrating experience. We hope to shift gears and get our relationship back up and running again soon.
Safe Travels,
The Motorvaps Team
BR
Blessing R's updateReviewer Update
01 Feb 2024, 12:09This was your 2and and last chance... Sorry. I had to go back to the dealer to collect an unserviced vehicle, waste if my day. Had to return on a Saturday to get it done. Because you only approved after 2 days. After that the dealership had to call days after the service to get to pay forma service you approved. You don't care for your customers. I just hope someone sees this before they lose monthly subscription that wont amount to anything. For the amounts i paid plus the cancelation fee i paid was nothing compared to the 2 claims i made . To me you, you stole from me. You are a typical company that makes customers not answer cold calls. Because of you, i will only go with a reputable company where i also get referred. Thanks but no thanks
BR
Blessing R's update01 Feb 2024, 12:09
Reviewer Update
This was your 2and and last chance... Sorry. I had to go back to the dealer to collect an unserviced vehicle, waste if my day. Had to return on a Saturday to get it done. Because you only approved after 2 days. After that the dealership had to call days after the service to get to pay forma service you approved. You don't care for your customers. I just hope someone sees this before they lose monthly subscription that wont amount to anything. For the amounts i paid plus the cancelation fee i paid was nothing compared to the 2 claims i made . To me you, you stole from me. You are a typical company that makes customers not answer cold calls. Because of you, i will only go with a reputable company where i also get referred. Thanks but no thanks