My DISAPPOINTING and EXPENSIVE conclusion regarding Motorvaps

My Crank Pulley broke, - it is listed on the schedule I was given after a lot of arguing Motorvaps agreed to pay half of the max amount. the reason for this - "betterment" they said "The old pulley was 9 years old with 106459 km on it. The pulley has now been replaced with a brand new part. If your claim is valid, it is not our aim to put you in a better financial position than before the claim. In certain circumstances, where replacement parts are fitted and this results in your vehicle being in a better condition than it was prior to the breakdown, you may be required to pay towards the cost of the parts"

I am in not in a better financial position, my car is worth the same as before!!!!

I have sent a request to the complaints department to review, but they just ignore my emails.

My personal conclusion is that this kind of policy does not protect anyone from the risk of a financial ruin in the event of a car breakdown.

I hope they relook at this