Mr N.D.Pillay

Hi i took out a motor service plan with Motorvaps , 4 months ago , tele sales rep phoned me to sell a service plan , at first I told him i was not interested and he went on to get me a run down of the plan. Eventually he convinced me to take the plan , my 4th payment was made and I phoned the dealer Honda and the service advisor had told me that they do not deal with motorvaps and i should contact them regarding my service plan. Trust me i spent over R400.00 on calls to try and get hold of the claims department and when i did get through , they cut my call , had to re-try , spoke to a team leader and he told me with my package i am allowed to take it to the dealer. Honda had to phone for authorization , when they phoned was told they will not pay for my service because the car was not serviced every year , the tel sales person did not tell me anything about the car must be serviced every year and it does not work on the milage , because my car did no do 15000kms in the 2 years. I asked them to hear the recorded conversation between me and the sales person , Motorvaps are saying they do not keep the recording. This company is ***** , because what i was told by the sales consultant is not the same as the contract they sent to me. I bought the policy on what was sold to me over the phone and not the email posted to me. i tried to cancel this policy with my refund , but this company ignored my email and did not send me a response a manager said they she was going to listen to the recorded conversation and come back to me , she phoned me the day after my complain and told me that she will get back to me , but i did not receive any feed back form her as yet. I only read up the reviews from the pervious customers after i had this issue with them and , they have the same problem as i am having, where this company does not pay for the service plan. Also the manager or senior person from the company said in the guys write up this is not the platform to discuss these issues Surely there has to be some investigation on this company and also the sales people they hire to sell false information to customers and con us for our hard earned cash. i also would like to know which customers will pay a company to do a policy , so the company can take their money for free and do not give the service that was promised