Motorvaps will let you down as a loyal paying client

I took out my Motorvaps service plan and extended service plan after my new cars service in April 2018. I was helped by a very friendly gentleman. It was abreeze to join them. Since then i have been paying every month. Without fail. It finally became time to do my 120 000km service. This includes the DSG oil and filters. I took my car in at 7am and left it in the hands of the workshop. This happened today. Wednesday. I mailed motorvaps on Monday with all my information. Giving them a heads up so it would go smooth. I also mailed the workshop the same day. So i went above and beyond. Come 1pm this afternoon the workshop let's me know the claim has not been authorized yet. I am shocked. Furious. I sent motorvaps email on email. And called them with no replies. I mailed services. I mailed customer care. I mailed their complaint department. Nothing. They didn't call me to follow up. They Did not keep me in the loop. They dis not authorise the service. They left me without a car. Without a curtosy vechile to get back home and to ger to work again. Motorvaps you are pathetic. I have been paying you since day one. I have followed up with you. Constantly given you feeback. I have been a paying and loyal customer. Honestly i expected better from you Motorvaps. And i was going to take out a mechanical brealdown woth you as well. And i even recommended people to your company! I want my car authorised tomorrow. Otherwise i am taking you to the Ombudsmen. I promise you.