Motorvaps refusing to cancel the policy

What a joke my darling!!

I have been using the motorvaps service plan for the past 5 years and everything was fine until I had to cancel my policy. I send them an email last year November 2023 requesting them to cancel my policy because I no longer needed their service and that I changed the vehicle.

Did they bother to respond to my email? No! I sent another email in December 2023 and there was no response. I called them on the 29th of January 2023 and they said they will email me the cancellation forms. Did they send the form? You guessed right, they did not!!! I called them again today, 31 January 2023 and they said they have sent the email.

Did I receive the email? No I did not!! I called them again saying I never received the email and they said they are experiencing technical problems and they will transfer my call to client services. I waited for 30 minutes on the line waiting for assistance and I was never assisted. The sad part I was using airtime and it was waisted for sweet nothing.