Motorvaps, poor service

We took out a policy with Motorvap and was given a waiting period. No policy was sent to us. When we took the car for a service, we have to pay in an amount and when queried they explain that we have to make 8 payments first before they pay the full amount, we then only got the policy. Despite the dealership submitting the tax invoice we are still without a vehicle as they have not even acknowledged the receipt of the invoice nor made payment.

Clearly, they don't value customer service