aR
adil R
1 reviews | Active since Oct 2012
30 Jun 2022, 09:38
Motorvaps Declines claim
I would like to review this company. They rejected my claim based on it being part of normal maintenance. This was a timing chain failure. Even though the policy states they will pay for 50% of wear and tear items. They refused to pay anything. car was serviced on time and policy paid on time. Claim poorly managed and customer care was bad. No calls at all. Please be careful, rather save your premiums for repairs. I have lodged a dispute.
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Replies (1)Motorvaps's replyOfficial
30 Nov 2023, 14:57Hi Adil,
We are sorry to see this review. Your feedback is critical. It disappoints us to hear that the service you received was not our usual best. We hope to make it right. Your query is being investigated and feedback will be provided as soon as the investigation is completed. If you have any further questions, please don't hesitate to contact us.
Kind regards,
The Motorvaps Team.
We are sorry to see this review. Your feedback is critical. It disappoints us to hear that the service you received was not our usual best. We hope to make it right. Your query is being investigated and feedback will be provided as soon as the investigation is completed. If you have any further questions, please don't hesitate to contact us.
Kind regards,
The Motorvaps Team.
Motorvaps's reply30 Nov 2023, 14:57
Official
Hi Adil,
We are sorry to see this review. Your feedback is critical. It disappoints us to hear that the service you received was not our usual best. We hope to make it right. Your query is being investigated and feedback will be provided as soon as the investigation is completed. If you have any further questions, please don't hesitate to contact us.
Kind regards,
The Motorvaps Team.
We are sorry to see this review. Your feedback is critical. It disappoints us to hear that the service you received was not our usual best. We hope to make it right. Your query is being investigated and feedback will be provided as soon as the investigation is completed. If you have any further questions, please don't hesitate to contact us.
Kind regards,
The Motorvaps Team.
