AS
Alak S

1 reviews | Active since Apr 2021

09 Feb 2022, 11:41

Motorvaps backed by Mutual and Federal Beware!!!

I have taken an extended warranty on my vehicle early in 2021 and was advised that I'm covered for mechanical failure after 90days which is not the case as I submitted a claim in January 2022 and it was declined reason given 10 000kms not achieved since inception of policy (this company can decline any claim if you have not done 10 000kms) so they are not going to cover the costs. This insurance company is misleading and finds every excuse to decline claims... I called to speak to someone to explain why this is the case and I got alot a script read out to me and no real answers. Please be aware of this company and thier tactics to take your monthly installments and then decline after you been paying with hard earned money.

0
Replies (3)
Motorvaps
Motorvaps's reply09 Feb 2022, 13:53
Official
Hi There!

We pride ourselves on great customer experiences.
This is not our official platform for Customer Feedback.
Please send us the details of your experience through to our website feedback form.
 
Regards,
Motorvaps Client Services
AS
Alak S's update09 Feb 2022, 15:00
Reviewer Update
I made contact with the claims department and left a message for someone in charge of the matter to call me and give me feedback it's been 3 days and no one has given me a call or great customer experience...
AS
Alak S's update25 Feb 2022, 11:37
Reviewer Update
I am still struggling with this company no one cares about me and my claim or that my vehicle is not on the road they only cared to get my installments... Now zero cover and zero customer service or great customer experience.