SS
Siyavuya S

1 reviews | Active since Jun 2018

10 Jun 2018, 09:55

Motor vaps only cares about sales and not clients.

I have a service & maintence plan that i took with motor vaps i was told the waiting period was 4 months when the 4 months came i needed to claim my service and maintence plan only to my suprize i have to wait a whole year to claim for mechanical parts or as they say 12 conservative payments whichh to my account equate to 12 months. When i called them telling them that i am not happy with the service and product they sold me without being clear on their waiting periods they told me to pay R2,261.70 as a cancellation fee hence they have already been getting monthly payments for 4 months on both the service plan and maintence plan.

All they care about is money in their pockets and we clients get to suffer as of now i have to spend cash for the mechanical parts which i have a maintence plan in place that i can not use because of their rediculous waiting period.

0
Replies (1)
Motorvaps
Motorvaps's reply11 Jun 2018, 11:29
Official

Hi There!
We pride ourselves on great customer experiences.
This is NOT our official platform for Customer Feedback.
Please send us the details of your experience to ***
Regards,
Motorvaps Client Services