Lousy services

Very frustrated with this company as they always have excuses when they need to pay. I previously had to leave my car with the dealership as they refused to pay on the day and would only pay the next day. today it's the same story again and they then dictate to the dealership how much dealerships should charge. they give authorisation and then request you to change invoice after Authorisation was given. we pay this insurance to make our lives easier not more stressful.