SM
Sadwiel M
1 reviews | Active since Aug 2023
30 Aug 2023, 14:07
JUST BAD
Problems started when it was claiming time, Got the call that they can only paymet R2600.00 and the rest was supposed to pay from my pocket which is not stated in the policy document. Then after agreeing to pay the difference they took two days to pay my claim. After some time when i wanted to cancel their number kept on putting me on hold and when i initially got someone the call would drop. Finally got through their call center. And was quoated a cancellation fee without taking into conisderation the differnence between the sum of the amount i paid which was more than the sum of the claims amount they paid.
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Replies (2)Motorvaps's replyOfficial
30 Aug 2023, 15:06Hi Sadwiel.
We’re sorry to hear about your experience and any inconvenience it may have caused you. We would like to let you know that we take customer feedback very seriously as we are always striving to improve our services. Your feedback has been received and is currently with the relevant department. Your query is being investigated and feedback will be provided as soon as the investigation is completed. If you have any further questions, please send an email to ***re.
Kind regards, The Motorvaps Team.
We’re sorry to hear about your experience and any inconvenience it may have caused you. We would like to let you know that we take customer feedback very seriously as we are always striving to improve our services. Your feedback has been received and is currently with the relevant department. Your query is being investigated and feedback will be provided as soon as the investigation is completed. If you have any further questions, please send an email to ***re.
Kind regards, The Motorvaps Team.
Motorvaps's reply30 Aug 2023, 15:06
Official
Hi Sadwiel.
We’re sorry to hear about your experience and any inconvenience it may have caused you. We would like to let you know that we take customer feedback very seriously as we are always striving to improve our services. Your feedback has been received and is currently with the relevant department. Your query is being investigated and feedback will be provided as soon as the investigation is completed. If you have any further questions, please send an email to ***re.
Kind regards, The Motorvaps Team.
We’re sorry to hear about your experience and any inconvenience it may have caused you. We would like to let you know that we take customer feedback very seriously as we are always striving to improve our services. Your feedback has been received and is currently with the relevant department. Your query is being investigated and feedback will be provided as soon as the investigation is completed. If you have any further questions, please send an email to ***re.
Kind regards, The Motorvaps Team.
SM
Sadwiel M's updateReviewer Update
25 Jul 2024, 23:54Still no feedback on the investigation 😕
SM
Sadwiel M's update25 Jul 2024, 23:54
Reviewer Update
Still no feedback on the investigation 😕
