Horrible service is an understatement!!

Took out a motor service plan with them in September 2023 and now that it is time for my car to go in for its first service, it has been story after story. I was told that I can have the Cambelt service started at a later stage which is not that case because now they want me to start a new policy with them, wait an additional 4 months to take my car for a service. Oh and the additional 1 year waiting period for them to cover the Cambelt, like what the hell?? Now that I want to cancel (still waiting g on their email with the documents to cancel) it’s a ghost town.