Horrible service!!!!!!!

These guys are trying to rob me off my money/cover. I took my car into a RMI approved repair centre and it was stripped and they found that two pistons were cracked and the cylinder head had been warped. Firstly their assessor took forever(2 week’s) to come assess the car and after he saw the car he requested that the head he sent to engineering, this is where they discovered that it was warped. A report was sent back to the assessor and it took him another week and a half to reply. When he finally does reply, he claims that it was wear and tear therefore they will only be paying half of the claim. No where in the engineering report does it state that the damage to the head was caused by wear and tear!! These guys are trying to be slick so that they don’t have to pay the full amount.

On Monday I called their call centre and Spoke to one of their claims guys and he said to me, I need to send an email to the complaints department, I did that on Monday 12/11/2018 and still no reply from them and I highly doubt there will be a reply from them. On Tuesday, Wednesday and today (Thursday) I’ve beem trying to call their call centre but I’m not getting through, it doesn’t even ring, it just says “the number you have dialed is not available at present”