False advertising and POOR customer service

Motorvaps declined my claim for surface scratches on my car as they say that the dent i have on my car should be calculated into my Quote even though i am not claiming for the dent. I fail to see what my surface scratch has anything to do with my door dent which i am to fix by myself. This is a way to avoid paying out and every time i ask to speak to the Claims Manager (Quinten Aslett) i am told he is in a meeting and he will call back which NEVER happens. I am fighting to get my money back as they have not spent a cent on me and when i was sold the product i was told that NO INSPECTIONS needed and that they are an open book and under no circumstances will they Falsely advertise.<br> <br> I have seen some other similar complaints about Motorvaps and it clear there is a pattern here, i will be taken further ACTION and this is but the beginning unless they rectify their actions.<br> <br>