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charlene S

1 reviews | Active since May 2014

18 Sept 2015, 22:02

False adverti*****t

13 July I got a call from Motorvaps. I was speaking to Ebrahim Kippie, he told me more how the service plan is at work. He told me I will be paying R247.70 per month for 3 years. After 4 payments I can book my 1st service. I told him to debit the 4 payments from my account all at once and he said its fine. I told him my service is due my car is on 73 000 and is due o,n 75000. I've already paid 2 payments. I tried calling Ebrahim concerning the debits but couldn't get hold of him. My car is now due for service and decided to phone Motorvaps today just to find out Ebrahim was lying to me and that he is not working there anymore. According to person I spoke today it doesn't work like that. Manager was supposed to call me back still waiting. I want my money back they want me to pay a cancellation fee. I requested that they should listen to our conversation because all calls are recorded. I still have all my emails that he sent to me. Can you please assist me. Just want my money back that's all and don't want to hear from Motorvaps anymore. I tried calling them again after lady heard what was about she dropped the phone and since than couldn't get through.

0
Replies (1)
Motorvaps
Motorvaps's reply22 Sept 2015, 11:39
Official
Hello chaka-nella,

Dear Mrs Stiglingh
We have looked in to your complaint regarding the way the plan was explained to you at the date of sale and we feel that everything has been done correctly. Mr Kippie explained that there is a waiting period of 4 months before you are able to claim.

You are able to pay the first 4 payments up front to claim as explained to you and also as stipulated in your plan document under Section 9.4.1 - 9.4.3.

This is by no means a case of false advertising. The product was explained correctly to you.

If you have any further query's regarding this matter please forward them to ***.
Regards
Motorvaps