Extremely Poor service

I took my car in yesterday to Autowise for a 90 000km service but due to the delay of Motorvaps I can only get it tomorrow. I'm deeply disappointed I'm for 2 days without my car and tomorrow will be three days. Due to your poor service i didn't go to work today. I was supposed to fetch my car yesterday but you could not because you delayed authorisation. I'm so fed up calling you yesterday and today you made a stupid out of me . So this morning when i phoned you said it will only take 15 minutes and you only sending it few weeks HOURS later. What do you take me for. Then the gentleman i spoke to in the claim department said that they are under stuff. That is not my Problem. You've inconvenience me. I don't know how I'm getting to work. Are you going to pay me for today's work that I've missed? I want a full refund on what is left of my money. No more will I be with you. Whoever signs up with you must have patients because you can take your time. If I don't get my refund ill take further steps. You didn't keep up to your bargain. I've made Big Mistake Going With Motorvaps. So disappointed. So quick to take your money but can't deliver. Hope you can solve your problem.