ND
Ntando D
1 reviews | Active since Sept 2023
18 Dec 2023, 19:36
Dissatisfied Clients
I’m very dissatisfied about the service received today. I sent my vehicle for the second time for service this week when the dealer submits the claim motorvaps is not responding. I even submitted the claim myself still no assistance. I was kept on hold for over an hour and still not getting any assistance. This is unacceptable. They don’t even respond to the emails
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Replies (1)
Motorvaps's replyOfficial
20 Dec 2023, 14:46Hi Ntando,
It disappoints us to see this Hellopeter review. We are sorry to see that you didn't have the best experience. We are certainly trying to better our customer service and we thank you for bringing this to our attention. Your query has been escalated to the relevant department and an investigation is taking place. Once this has been fully investigated one of our specialists will contact you. We appreciate your feedback and apologise for your disappointment. We hope to turn this around for you.
Sincerely,
The Motorvaps Team
It disappoints us to see this Hellopeter review. We are sorry to see that you didn't have the best experience. We are certainly trying to better our customer service and we thank you for bringing this to our attention. Your query has been escalated to the relevant department and an investigation is taking place. Once this has been fully investigated one of our specialists will contact you. We appreciate your feedback and apologise for your disappointment. We hope to turn this around for you.
Sincerely,
The Motorvaps Team
Motorvaps's reply20 Dec 2023, 14:46
Official
Hi Ntando,
It disappoints us to see this Hellopeter review. We are sorry to see that you didn't have the best experience. We are certainly trying to better our customer service and we thank you for bringing this to our attention. Your query has been escalated to the relevant department and an investigation is taking place. Once this has been fully investigated one of our specialists will contact you. We appreciate your feedback and apologise for your disappointment. We hope to turn this around for you.
Sincerely,
The Motorvaps Team
It disappoints us to see this Hellopeter review. We are sorry to see that you didn't have the best experience. We are certainly trying to better our customer service and we thank you for bringing this to our attention. Your query has been escalated to the relevant department and an investigation is taking place. Once this has been fully investigated one of our specialists will contact you. We appreciate your feedback and apologise for your disappointment. We hope to turn this around for you.
Sincerely,
The Motorvaps Team