Disregard for long term clients. No customer service follow up on claims that have been lodged

Hi there. I have been a client with motorvaps for almost 2 years without a single claim. Last week i looged a claim for my tyres and i was asked for supporting pictures which i did not have. I explained that my car notified me of the damage to my tyres log after i had passed the scene of the incidence which is 2 hours away from where i reside. I have received no real assistance and have been getting the run around from the consultants promising to call back everytime i try and follow up,

I feel like i have been left with two options here. To contact my bank and motivate to reverse all the payments ive made to motorvaps in the last 2 years or make sure that i give the incidence enough social media coverage to warn those whar are clients or were thinking of joining.

why must i have to go through such extreme lengths to get assistance for a service i have been paying for?