Disgusting service while they deducting money- Sies

Once again, the third time i had to go and take my car at the service center because they're not willing to issue the approval letter to VW service center. I am paying every month without fail for the past 2 years and on the previous one i even called prior and i was told to take my care in, but no approval when i took the car in. My car i due for service and they're telling me to wait for 9th Month, if i wait, they will tell me the car is late according to the Kilos. When VW contacted them, they said they have sent me an email, not even calling me, considering the servicing exercise might be a whole day. It's even worse that when you call in they even refuse to even escalate the issue, even though i was telling the lady (Tharwa Dollie - if she was not lying about her name) that my car is waiting at service center for approval [#***] I would never recommend them even to my worst enemy. No accountability and sense of urgency at all.