Difficult claim process

I am so upset with this company. They are soooo ***********. They messed up our policy when it came to payments. The claim process is the lousiest of it’s kind.

I claimed LAST WEEK online and they were quick to request a quote from the service workshop. They made me book my car in for service, had someone drive it all the way to the workshop then they gave me the runaround until my brother had to leave without the car being serviced. Fuel doesn’t come cheap and my brother drove from the rural area, into the city and has to drive back when you guys EVENTUALLY decide to approve my claim.

I have never been so disappointed in my life. When I called I was placed on hold by an agent for 21 minutes she said she was speaking to my claim handler. What was it that they were discussing for that long for a quote that was submitted in the morning. It’s 14:20 now and they still haven’t authorized my claim this is bull !!!

I can’t even get through to anyone when I call I hold in the queue for years.