Contract ended and premiums still being deducted

I called on the 20th as I needed to book my car in for service. I called Motorvap to check if everything is in order with my policy so that I could confirm my service booking and I was told that my policy end date was in January 2022 and that I needed to upgrade my policy if I wished to continue with Motorvap. This meant that I could not book my car in as the contractual period ended, however Motorvap is still debiting my account. I spoke to Mohamed and he’s the one who informed of this.

What I don’t understand is why no one contacted me to inform me of the contract ending, yet still continue to deduct premiums from my account, for over a year. Mohamed took my details and said a consultant will call me to arrange an upgrade or refund, to date no one has contacted me.

I don’t wish to upgrade my policy and therefore would appreciate that you payback all the premiums deducted from February 2022 to March 2023 and have my account deactivated with immediate effect.

I trust that the above is clear and will be expecting my refund asap.