Company that does not cover you in time of need

Company sales Consultants lies about motor plan. I have given the company many options to respond and resolve the ongoing issue it is now 7 months and today my vehicle was booked in for service. To find out that my cover is limited and I would need to pay cash to the dealership to complete the service. When the policy document was received I had questioned the sales Consultant which her response was done telephonically shortly after my email to her.

I have asked for the recording between me and the consultant, which to date they are not handing over to me and hiding the truth.