Company Motto = Take "their" money and offer Zero service.

After being sold this plan on the purchase of my Audi A4 2008. I felt extremely secure and confident. 7 months after the sale my timing chain broke and I needed a replacement engine. The quote came to R38000.00 when the claim was put in Motorvaps offered a mear R7000.00? I also had a top up on the plan of R12000 this could be spent on anything that cost more than the claim payout is. Motorvaps only offered R6000 of the R12000 the contract stated. When I investigated why my claim was so small none of the staff could answer me. When I investigated why my topup is so small motorvaps could not answer me at first. After many phone calls they told me its the age of my car. Because the car was older than 10years. 1st I bought the car and the plan that was offered to me was because the car was older than 10years. When I bought the car it was already older than 10years. So they sold me a plan that was for a car that was under 10years? I did contact the complaints department and question the claim but none of the staff could offer me a explanation or a solution. I got referred to the head of the complaints department he offered to review this claim and take it to the directors and get it relooked. 4 months later im still waiting for a response. The level of staff training on the product they are selling seems non existent. None of the documentation I received is correct. The person " Andre at Outeniqua Motors in George" is uneducated on the product his selling. I will never recommend this service to anyone nor could motorvaps do or offer anything to ever change the way I feel on their product. If this was the product knowledge of my staff I would be extremely embarrassed. But this could also be the internal company motto for Motorvaps and the directors.